Privacy policy


LAST UPDATE: May 25, 2018

Santé EcoLoco Health Inc. respects the privacy rights of our customers and employees and are committed to protecting the personal information that we collect from you. We have adopted this Privacy Statement to guide how we collect, use and disclose the information you provide to us. Specifically, this Privacy Statement has been developed so that you can learn more about the policies and practices that we have developed to safeguard personal information, and to better understand our relationships with the third parties who may have access to this information.

This Privacy Statement applies to the collection, use and disclosure of personal information in the course of all commercial dealings with Santé EcoLoco, including pharmacy and retail services and applies to the use of any website or mobile application maintained by EcoLoco Websites and any other websites and applications that may be developed in the future.

Personal Information

Personal information is information about an identifiable individual, for example, their name, date of birth and email address. Personal information also encompasses personal health information, such as your medical records and other information about your health and your prescriptions, that has been collected or generated by your pharmacist.


(i) Information We Collect Online

With respect to the Sites and Applications, in addition to the personal information that you provide to us with your account registration and the personal information that has already been collected by your naturopath, we have access to the following categories of information regarding you and your visit to the Sites. Only some of these categories of information identify you directly, but each category offers some information about your interests and activities that could be used to make inferences about you.

IP Address. We record the Internet Protocol (IP) address of your computer when you visit the Sites. The IP address does not identify you personally, but it allows us to maintain communications with you as you move about the Sites.

Cookies. We also collect information about your use of the Sites through cookies and similar technology. A "cookie" is a unique numeric code that we transfer to your computer so that we can keep track of your interests and preferences and recognize you as a return visitor to the Site. Cookie technology allows us to collect "clickstream" data, which is not personally identifying information, but which reflects your activities on the Site, including your interest in certain healthcare conditions. A cookie does not collect or keep your name or other personal identifying information, but when you revisit the Site the cookie allows us to bring you the content and features likely to be of greatest interest to you based on your previous activities on the Site.

In addition to the personal information collected on the Sites regarding you and your visit to the particular Site, we may collect and use the geo-location information from your use of the Sites or Applications. This means that when you use the Applications, we may use GPS or similar technology to determine your current location. Your geo-location services can be turned off for the Applications either in your mobile device settings and/or within the Applications.

We will limit the collection of your personal information to that which is required to accomplish the purposes for which it is being collected. For example, if the purpose of the collection is to enable a pharmacy to submit a drug benefit claim to an adjudicator or benefit manager for payment, the pharmacy will only collect from you the information required to submit the claim.

Additional information regarding certain types of information collected online can be found below.

Access to Your Personal Information

You have the right to access, update, and correct your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request to access, update and correct inaccuracies in your personal information that we have in our custody or control by contacting us at 514-448-7773 or sending an email to We may request certain personal information for the purposes of verifying the identity of any individual seeking access to their records.

To find out what information your naturopath/pharmacist has about you, contact them in person or in writing. In most instances, they will respond to your request within 30 days. If you have any concerns about the access provided to you, or if you wish to amend the information, you are encouraged to discuss it with your pharmacist, who will be pleased to assist you.

Through the Sites and the Applications, you will be able to access your personal information that has been collected and generated by your pharmacist. In order for you to access your personal information through the Sites or the Applications, it must be shared between your healthcare consultant at Santé EcoLoco Health Inc.

How We Use and When We Disclose Your Information

Santé EcoLoco uses personal information for a number of purposes, including as described below:

Payment: We may use and disclose your personal information in order to receive payment for the goods you receive. For example, we need to give information about prescriptions we have filled for you to your health plan, to obtain payment.

Health-related educational communications: We may contact you to provide refill reminders such as our e-mail reminders or information about treatment alternatives, events in our store, or other health-related benefits and services that may be of interest to you. We may also contact you about store openings or closings in your area.

Communication about products and services: We may use and disclose your personal information to tell you about or recommend possible treatment options or alternatives, or to tell you about health-related benefits or services that may be of interest to you.

Product Reports: If you contact us regarding your experience in using one of our products, we may use the information you provide in submitting reports to Health Canada, and as otherwise required of us by law. We also may use the information to contact your healthcare professional or prescribing physician to follow up regarding an unexpected event involving use of a product purchased at Santé EcoLoco Health Inc.

Online Pharmacy Services: Santé EcoLoco offers a number of online consulting services. We have outlined some of these services in greater detail, to describe how your personal information is collected, used and disclosed in these contexts:


Sites and Applications: We use the information about your use of the services, applications and activities on the Sites and the Applications to monitor user traffic patterns and try to analyze what our users prefer so that we can design better services, applications and activities for you. The personal information that you provide may be used to create applications and services tailored to your interests and preferences.

In a bit more detail:

Personal Information. We will use the personal information you give us to send you an email confirming your registration with the Sites and to respond to questions from you. Some areas of Sites or the Applications may require you to submit information in order for you to benefit from the specified features (such as newsletter subscriptions, tips/pointers and order processing) or to participate in a particular activity (such as sweepstakes or other promotions). You will be informed at each information collection point of what personal information is required and what information is optional. We will use your personal information to communicate with you about our products and services if you have indicated that we may do so.

IP Address. In addition to using the IP address of your computer to maintain communications with you as you move about the Sites or the Applications, we also may use your IP address to personalize content provided on the Sites or the Applications. We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use when connecting to our Sites and administer and improve the Sites. We retain IP addresses, and we retain them together with personally identifying information.

Cookies. We use the data we obtain through the use of cookies to customize your Sites and Applications experience by anticipating the information and services that may be of interest to you. We also analyze the information collected with cookie technology to help us improve the functioning of the Sites and Applications by monitoring traffic in popular areas and to modify the services and information we provide to meet customer demand. We will link the clickstream data available to us through the use of cookies to the personal information that you may choose to provide elsewhere on the Sites and the Applications. We use the information we collect through the use of cookies for our business purposes, including operation of the Sites and the Applications, as well as research and product analyses to help us better market our products. Your browser software can be set to reject all cookies, but if you reject our cookies certain of the functions and conveniences of the Sites or the Applications may not work properly. Cookies and similar technologies are how we ensure that we can promptly retrieve and deliver the information to you when you use the Sites and the Applications.


Our Security Measures

We are committed to protecting the security of your personal information. We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use your personal information and have clearly defined internal policies and practices. We apply security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

Your personal information is stored on our database servers or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Statement (eg; PayPal). We have implemented technological measures to prevent individuals from accessing personal information without authorization. Data centers are designed to be physically secure and protected from unauthorized access by unauthorized persons.

Although we will make reasonable efforts to protect personal information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk that an unauthorized third party could find a way to thwart our security systems. Where you use passwords, ID numbers, or other special access features, it is your responsibility to safeguard them.

Information Applicable to Online Activities

The Sites and Applications are intended for users who are over 18 years of age. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, the Sites or the Applications.

If you choose to use certain features of the Sites or the Applications, you are required to establish a personal profile and register a personal account. To do so, you will need to input certain personal information into the Sites or the Applications which will be cross-checked and verified against your records maintained by your pharmacist. This registration information is used to provide and otherwise administer the Sites and Applications, and the services offered to users.

There may be links from our Sites or the Applications to other websites; note that this Privacy Statement applies only to our Sites and Applications and not to websites of other companies or organizations to which our Sites or Applications may be linked. You must check on any linked websites for the privacy policy that applies to that website and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked website. These links to third party websites are provided as a convenience and are for informational purposes only. Santé EcoLoco Health Inc. does not endorse, and is not responsible for, these linked websites.

Retention of Personal Information

In order to provide you with quality health care and in compliance with existing federal and provincial legislation, we keep a record of the medications dispensed to you or services provided to you at our pharmacy. We also include in our records any relevant health information that we require to ensure that you are not given, or advised to take, a medicine that is not appropriate for you. We will retain your personal information for the period of time that is required by law (we have to keep prescription files for a designated number of years even though the individual may no longer be a customer). When your personal information is no longer required, it will be destroyed or depersonalized.

Changes in Our Privacy Statement

If we alter our Privacy Statement, any changes will be posted on this webpage so that you are always informed of the personal information that we collect about you, how we use it and the circumstances under which we may disclose it. Please check back from time to time to ensure you are aware of our current policies.


If you have any questions about the Privacy Statement or the handling of your personal information, please contact Santé EcoLoco or send an email to to contact us. You can also contact us by mail at:

Attn; Privacy Officer

Santé EcoLoco Health Inc.

2155 Mackay

Montreal, Quebec

H3G 2J2